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GENERAL TERMS AND CONDITIONS OF SALE AND USE
Version 8.0.0 of 04/01/2019
Articles 11 (personal data) and 12 (cookies) updated on 14/09/2026 to bring them into compliance with the GDPR (Regulation (EU) 2016/679).
1. Preliminary information
2. Order procedure and purchasing process
3. Product prices, taxes and delivery charges
4. Payment information
5. Delivery or making available
6. Customer service and right of withdrawal
7. Warranty on products purchased on this site
8. Specific provisions relating to the nature of certain products
9. User account
10. Limitation of the publisher's liability
11. Provisions relating to the protection of personal data (GDPR)
12. Provisions relating to the collection of "cookies"
13. Intellectual property in the elements of the site
14. General provisions and applicable law
1. Preliminary information
a) Legal notice
In order to comply with the provisions of the French Law for Confidence in the Digital Economy of 21 June 2004, the legal notices required to identify the publisher of this website are set out below.
This site is published by the company SARL 66°NORD, a SARL (limited liability company) with capital of €10,000, registered with the Bayonne Trade and Companies Register under number 512 994 096 00026, whose registered office is located at C.I.A. 24 Bd M.Dassault, 64200 Biarritz, France. The publisher can be reached by phone at 0540771039 or by email at the following address: store@produits-scandinaves.com
Intra-Community VAT number: FR88512994096.
The publication director of the site is Olivier CHEVILLARD.
The editor-in-chief is Olivier CHEVILLARD.
This site is hosted by the company 2CGI, whose registered office is located at Les rives de Capbreton | 1, rue des campeurs, boite 46, 40130 Capbreton, France, reachable by phone at the following number: 06 88 08 26 84.
This website was built using the open-source PrestaShop™ solution. These general terms and conditions of sale were generated using CGV-expert.fr.
b) Purpose
This site is freely and openly accessible to any internet user. It consists of a website for the online sale of products.
c) Acceptance of the general terms and conditions of sale
Entering into a contract governed by these general terms and conditions with the publisher of this site implies the user's acceptance of said general terms and conditions of sale. The user thereby acknowledges having read them in full. This acceptance is expressed by the user validating these general terms and conditions.
The user acknowledges the evidentiary value of the publisher's automatic recording systems and, unless proven otherwise, waives the right to challenge them in the event of a dispute.
Acceptance of these general terms and conditions requires that users have the legal capacity to do so, or, failing that, the authorisation of a guardian or trustee if they lack such capacity, of their legal representative if they are minors, or that they hold a mandate if they are acting on behalf of a legal entity.
2. Order procedure and purchasing process
Products are sold subject to availability. Product availability is indicated on the site, on each product's description page.
In order to comply with the provisions of the French Law for Confidence in the Digital Economy of 21 June 2004, the order process is described below:
To place an order, the user may select one or more products and add them to their cart. Once their order is complete, they may access their cart by clicking the button provided for this purpose. When viewing their cart, the user will be able to check the number and nature of the products they have chosen, as well as their unit price and the total order price. They will be able to remove one or more products from their cart. This summary will in particular indicate to the user whether or not they may exercise their right of withdrawal, as well as the applicable time limits and terms.
If the user is satisfied with their order and wishes to confirm it, they may click the confirmation button; they will then be taken to a form where they can either enter their existing login details, or register on the site by completing the form presented to them with their personal information.
Once logged in, or after fully completing the form, the user will be invited to check or amend their delivery and billing details, to read and accept these terms and conditions, to confirm their order, and will then be invited to make payment by being redirected to the secure payment interface.
Once payment has actually been received by the publisher of the site, the latter undertakes to acknowledge receipt to the user electronically, within a maximum period of 24 hours.
Likewise, and within the same time frame, the publisher undertakes to send the user an email summarising the order, confirming that it has been processed and providing all information relating to the order.
3. Product prices, taxes and delivery charges
Prices shown on the site are in Euros, inclusive of all taxes, and exclusive of delivery charges. Prices are fixed, with no discount, rebate or reduction. These prices may be changed at any time by the publisher. The price applicable to the customer is the one in effect at the time of the order.
Delivery charges will, in any event, be indicated to the customer before any payment is made.
In the case of delivery outside the European Union and to French overseas territories, the user is informed that customs duties and other taxes may be payable. The necessary formalities and payment of such duties and taxes are not the responsibility of the publisher and will in all cases be borne by the user. It is therefore the user's responsibility to check all such information, as well as the possibilities for importing the product, with the competent authorities of the delivery country, before placing any order on the site.
PRODUCTS SOLD REMAIN THE PROPERTY OF THE PUBLISHER UNTIL FULL PAYMENT OF THEIR PRICE, IN ACCORDANCE WITH THIS RETENTION OF TITLE CLAUSE. RISK IS TRANSFERRED TO THE CUSTOMER UPON DELIVERY OF THE PRODUCTS.
4. Payment information
Users may place an order on this site and pay by credit card, cheque, bank transfer, or PayPal.
Credit card payments are made via secure transactions provided by the service provider: La Banque Postale.
In the context of credit card payments, the publisher of this site has no access to any data relating to the customer's means of payment.
The delivery times set out in the article below only begin to run from the date on which the seller actually receives payment, which the seller may prove by any means. If payment is not received from the customer within eight days of the order, the order will be cancelled and the products put back on sale on the site.
Failure to pay any sum owed to the publisher when due will result in penalties equal to three times the legal interest rate, plus a flat-rate compensation of €40 for collection costs. These penalties will be due from the day following the due date of the unpaid sums, without prior formal notice.
5. Delivery or making available
a) Time frame
Orders are delivered by La Poste, Chronopost, DPD, or any other carrier designated by the publisher, within 2 to 12 business days from full payment of the price corresponding to the order.
Certain products or certain order volumes may nevertheless justify a longer delivery time; the user will be expressly informed of this when confirming the order.
b) Damage and partial loss
If a parcel is delivered clearly and visibly damaged, incomplete, or containing damaged items, the customer must refuse it in order to benefit from the guarantee offered by the carrier. The user must also inform the publisher without delay, so that a new parcel can be prepared and shipped once the damaged parcel has been returned. In such a case, the delivery times indicated above in these general terms and conditions will no longer apply.
Likewise, the user must refuse any incomplete parcel or one containing damaged items. Indeed, in accordance with Article L 133-3 of the French Commercial Code, receipt of transported goods extinguishes any action against the carrier for damage or partial loss unless, within three days (excluding public holidays) following such receipt, the recipient has notified the carrier by registered letter of their reasoned objection. Failure to comply with this formality means the user cannot be compensated.
6. Customer service and right of withdrawal
a) Customer service
This site's customer service is available Monday to Friday from 9am to 6pm at the following non-premium-rate phone number: 0540771039, by email at store@produits-scandinaves.com, or by post at the following address: SARL 66°NORD, Centre International d'Affaires, 24 Boulevard Marcel Dassault, 64200 Biarritz, France. In the latter two cases, the publisher undertakes to respond within two business days.
b) Right of withdrawal
The consumer has the right to withdraw from this contract without giving any reason within a period of fourteen (14) days. The withdrawal period expires fourteen days after the day on which you, or a third party other than the carrier and designated by you, take physical possession of the goods or the last item of goods.
To exercise the right of withdrawal, you must notify us of your decision to withdraw from this contract by means of an unambiguous statement (for example, a letter sent by post, fax or email). To help you with this, you may use the withdrawal form template, although this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
c) Effects of withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (except for the additional costs arising if you chose a delivery method other than the least expensive standard delivery method offered by us), without undue delay and, in any event, no later than fourteen days from the day on which we are informed of your decision to withdraw. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you expressly agree otherwise; in any event, this reimbursement will not incur any fees for you. We may withhold reimbursement until we have received the goods back, or until you have supplied evidence of having sent back the goods, whichever is the earliest.
You must return or hand over the goods without undue delay and, in any event, no later than fourteen days after you have communicated your decision to withdraw from this contract. This deadline is met if you return the goods before the fourteen-day period has expired.
You will bear the direct cost of returning the goods. Where, due to their nature, goods cannot normally be returned by post, the cost of return will be indicated by the publisher prior to conclusion of the contract.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and proper functioning of the goods.
7. Warranty on products purchased on this site
In the event of a defect in a product purchased on this site, the user has, in accordance with the provisions of Articles 1641 et seq. of the French Civil Code regarding the legal warranty against hidden defects, a period of two years from discovery of the defect within which to seek rescission of the sale or a price reduction (Article 1644 of the Civil Code) and, pursuant to Articles L217-1 et seq. of the French Consumer Code, in the event that the goods delivered are not compliant, the consumer will have a period of two years from receipt of the product within which to request repair or replacement, subject to the cost conditions set out in Article L217-9 of the Consumer Code. The consumer is exempt from having to prove the existence of the lack of conformity of the goods during the 24 months following delivery of the goods (6 months for second-hand goods).
To exercise any of these rights, the customer must contact the publisher's customer service.
Certain items purchased on this site benefit, in addition to the warranty against hidden defects defined by the Civil Code and the warranty of conformity required under Article L217-4 of the Consumer Code (which remain applicable where relevant, as defined above), from a contractual warranty offered by the seller or manufacturer, the duration of which may vary depending on the product and which will in particular be detailed on the product description sheet and instructions for use. Any commercial warranty is the subject of a written contract, a copy of which is given to the buyer.
8. Specific provisions relating to the nature of certain products
All products sold on this site are marketed in compliance with the legal and regulatory provisions in force in France. The mandatory disclosures required by the legal and regulatory provisions in force are provided on this site, in particular on each product's description page.
9. User account
a) Creation
Creating a user account is a prerequisite for any order placed by a user. To this end, the user will be asked to provide a certain amount of personal information. The user undertakes to provide accurate information, failing which the contract may be terminated at the publisher's initiative and the user account deleted.
Certain information will be deemed essential to the conclusion of the contract, and its collection will be necessary to create the account and validate the conclusion of the contract. A user's refusal to provide such information will prevent the creation of the user account and, consequently, validation of the order.
b) Operation
This account allows the user to view all orders placed on the site and, where applicable, to track the delivery of purchased products.
If the data contained in the user account were to be lost as a result of an accident, technical failure, or force majeure, the publisher of this site could not be held liable, as this information has no evidentiary value but is purely informative. The publisher nevertheless undertakes to securely retain all contractual elements whose retention is required by law or applicable regulations.
The publisher reserves the exclusive right to delete the account of any user who has breached these general terms and conditions (including, but not limited to, where a user has knowingly provided false information when registering and creating their account), or any account inactive for at least one year. Such deletion cannot constitute damage to the excluded user, who will not be entitled to any compensation as a result.
This exclusion does not preclude the publisher from taking legal action against the user where the facts warrant it.
c) Password
When creating a user account, the user will be asked to choose a password. This password guarantees the confidentiality of the information contained in their account, and they therefore undertake not to disclose or communicate it to any third party. Failing this, the site cannot be held liable for unauthorised access to a user's account.
10. Limitation of the publisher's liability
a) Site accessibility and force majeure
In the event that access to the site is impossible due to technical or other problems, the user cannot claim any damage or compensation.
The unavailability, even prolonged and without any time limit, of one or more products, cannot constitute damage to the user and cannot in any way give rise to the award of damages by the site or its publisher.
The publisher cannot under any circumstances be held liable for non-performance of the contract attributable to a case of force majeure, within the meaning given to that term by French courts.
b) Visual representation of products
The visual representations of products published on this site are guaranteed by the publisher to be as faithful to reality as possible, in order to fulfil its obligation to provide accurate information. However, given the current state of technology, the rendering of these representations, particularly in terms of colour or shape, may vary noticeably from one computer to another, or differ from reality depending on the quality of the graphics hardware and screen, or the display resolution. Such variations and differences cannot under any circumstances be attributed to the publisher, who cannot be held liable as a result.
c) Products sold on the site
The publisher undertakes to comply with all applicable provisions in force in France, and cannot be held liable for failure to comply with the regulatory and legislative provisions in force in other countries.
The publisher of this site cannot under any circumstances be held liable for the misuse of products, poor maintenance of products, accidental damage, or misuse of products.
In the course of its activity on this site, the publisher does not act as an importer, manufacturer or packager of the products sold. The publisher acts solely as a reseller of the products offered on its site and, as such, cannot be held liable for any damage of any kind, whether material, immaterial or physical, that may result from a malfunction of the products marketed.
Products offered for sale on the site being sold uninstalled, the user agrees to take responsibility for installing the products, which must be carried out in accordance with best practice and the instructions for use.
d) Hyperlinks
Hyperlinks on this site may lead to other websites, and the publisher of this site cannot be held liable if the content of such sites breaches applicable laws. Likewise, the publisher of this site cannot be held liable if a user's visit to one of these sites causes them harm.
11. Provisions relating to the protection of personal data (GDPR)
a) General provisions and data controller
The purpose of this clause is to inform the user, in accordance with Regulation (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data ("GDPR"), about the collection and processing of their personal data in connection with their browsing, account creation and orders on this site.
The data controller is the company SARL 66°NORD, whose contact details are set out in Article 1 a) of these general terms and conditions.
b) Data collected and purposes
When creating an account, placing an order, using the contact form, or subscribing to the newsletter, the publisher may collect the following data: surname, first name, email address, postal address, phone number, as well as connection data (cookies, IP address).
This data is used for the following purposes: managing the customer relationship and handling contact requests; processing and tracking orders and deliveries; sending newsletters and marketing communications, with the user's prior consent; improving our services and site security; and complying with the publisher's legal and accounting obligations.
c) Legal basis and retention periods
The processing of personal data is based, depending on the case, on: performance of the contract (processing of orders); the user's consent (newsletters and marketing communications); the publisher's legitimate interest (improving services, site security); and compliance with a legal obligation (accounting and tax obligations).
Data is retained: for the duration of the business relationship plus 3 years for contact and account data; for 10 years for data relating to orders, in accordance with accounting obligations; until unsubscription for newsletter-related data; and for a maximum of 13 months for cookies.
d) Data recipients
Personal data is intended for the publisher of the site and is only disclosed to third parties where necessary, to the following technical subcontractors, acting on its behalf and according to its instructions: the company 2CGI, host of the site (contact details in Article 1 a)); La Banque Postale, as secure payment service provider; the technical provider responsible for sending newsletters and marketing communications; and the carriers referred to in Article 5 (La Poste, Chronopost, DPD, or any carrier designated by the publisher), for the data strictly necessary for delivery.
These service providers are bound by contractual confidentiality and security obligations in accordance with the GDPR. As of today, personal data is hosted and processed within the European Union; any transfer outside the European Union would, where applicable, be carried out in accordance with the safeguards provided for by the GDPR (adequacy decision, standard contractual clauses, or the explicit consent of the data subject).
e) User rights
In accordance with the GDPR, the user has the following rights over their personal data: the right of access, the right to rectification, the right to erasure, the right to restriction of processing, the right to data portability, and the right to object.
To exercise these rights, the user may contact the publisher at the following address: store@produits-scandinaves.com, or by post at the registered office address given in Article 1 a) of these general terms and conditions.
The data controller is Olivier CHEVILLARD.
f) Lodging a complaint with the CNIL
If, after contacting the publisher, the user believes that their rights are not being respected, they may lodge a complaint with the French data protection authority, the Commission Nationale de l'Informatique et des Libertés (CNIL): 3 Place de Fontenoy, TSA 80715, 75334 Paris Cedex 07, France — www.cnil.fr.
g) IP address
The publisher may collect the user's IP address for security purposes and for the proper administration of the site. This data is retained for the same period as the data referred to in c) above.
In accordance with the law, the publisher may be required to disclose personal data relating to a user to the competent judicial or administrative authorities that request it under the conditions provided for by law.
12. Provisions relating to the collection of "cookies"
a) General provisions – Purpose – Duration
The site uses cookies to ensure it functions properly, to analyse traffic and, where applicable, to improve the user's browsing experience. In particular, a distinction is made between: cookies strictly necessary for the site to function (shopping cart, login, security), which do not require prior consent; and audience measurement and third-party cookies (statistics, personalisation), which are only placed after the user's consent has been obtained, in accordance with CNIL recommendations.
These cookies are retained for a maximum period of 13 months.
b) Collection and management of consent
On their first visit, the user is informed, by means of a dedicated banner, of the presence of non-essential cookies and invited to accept or refuse their use, category by category. The user may change their choices at any time via the cookie management module available on the site, or by configuring their browser (usually under: tools or options / privacy or confidentiality settings).
Refusing non-essential cookies does not prevent the user from accessing the site, but may affect certain non-essential features.
c) Deleting cookies
The user may delete, at any time, cookies previously stored on their computer by going to the relevant menu in their browser. Doing so has no effect on their use of this site, but the user will lose the benefit provided by the cookie; they will then need to re-enter their information.
13. Intellectual property in the elements of the site
All elements making up this site belong to the publisher or are the subject of an operating licence and are protected by legislation relating to intellectual property.
The user therefore acknowledges that, in the absence of authorisation, any full or partial copying and any distribution or use of one or more of these elements, even if modified, may give rise to legal proceedings against them by the publisher or its successors in title.
This protection covers all textual and graphic content on the site, as well as its structure, name and visual identity.
Likewise, the user acknowledges having been informed that the master copy of these general terms and conditions has been deposited with a bailiff (huissier de justice), and that any reproduction, even partial, of this document may give rise to legal proceedings for unfair competition (parasitisme économique).
14. General provisions and applicable law
a) Amendment of the general terms and conditions
These general terms and conditions may be amended at any time by the publisher of the site or its agent. The general terms and conditions applicable to the user are those in force on the day of their order. The publisher naturally undertakes to keep all its previous general terms and conditions and to send them to any user who requests them.
b) Applicable law and competent courts
These general terms and conditions are governed by French law and subject to the exclusive jurisdiction of the French courts. The language of the contract is French; any version available in a foreign language on the site is for information purposes only. Likewise, this site may be translated into various languages to facilitate browsing for non-French-speaking users wishing to order on the site.
IN THE EVENT OF A DISPUTE WITH A CUSTOMER ACTING IN THE CAPACITY OF A MERCHANT, WITHIN THE MEANING GIVEN TO THAT TERM BY FRENCH COURTS, EXCLUSIVE JURISDICTION IS GRANTED TO THE COURTS WITHIN WHOSE JURISDICTION THE PUBLISHER IS ESTABLISHED.
c) Amicable settlement of disputes
Except where public policy provisions apply, any disputes that may arise in connection with the performance of these general terms and conditions may, before any legal action, be submitted to the publisher of the site with a view to an amicable settlement. It is expressly noted that requests for amicable settlement do not suspend the time limits for bringing legal proceedings.
d) Severability
If any clause of these general terms and conditions is declared null and void by a court decision, such nullity shall not render the other clauses null and void, and they shall continue to have effect.
e) No waiver
The fact that either party does not avail itself, temporarily or permanently, of one or more clauses of these general terms and conditions shall in no way constitute a waiver of its ability to avail itself of the remaining general terms and conditions.
If a consumer wishes to cancel their order, they may use the form below.
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WITHDRAWAL FORM TEMPLATE
(Please complete and return this form only if you wish to withdraw from the contract.)
To the attention of SARL 66°NORD, C.I.A. 24 Bd M.Dassault, 64200 Biarritz, France. Reachable at 0540771039 or by email at the following address: store@produits-scandinaves.com
I/we (*) hereby give notice of my/our (*) withdrawal from the contract for the sale of the goods (*)/for the provision of services (*) below:
∗ Ordered on (*)/received on (*): ........................................................
∗ Name of consumer(s): ..........................................................
∗ Address of consumer(s): ............................................................
Signature of consumer(s) (only if this form is notified on paper): ....
∗ Date: ..........................................................
(*) Delete as applicable.
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